Privacy Policy

Last updated: October 2025

1. Introduction

Trident Facades Surveys (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website and services to obtain EWS1 survey solutions.

We operate across England, Scotland, and Wales under Trident Facades Ltd.

2. Data Collection

We collect personal data from you to provide our services, which include organising and managing EWS1 surveys and connecting you with accredited fire engineers.
The types of personal data we may collect include:

Contact Information: Your name, email address, phone number, and company name.
Building Details: Information about the property for which you are seeking an EWS1 survey, such as its address, type, and number of storeys.
Communication Data: Any information you provide when you communicate with us via email, phone, or our website forms.
Technical Data: Information about your device and how you interact with our website, such as your IP address, browser type, and operating system.

3. Data Usage

We use the collected personal data for the following purposes:

Providing Quotes: To assess your needs and provide accurate quotes for EWS1 surveys.
Facilitating Communication: To respond to your enquiries, provide customer support, and keep you updated on your project’s progress.
Service Coordination: To organise survey logistics, including building access, permits, and engineer appointments.
Compliance and Legal Obligations: To meet our legal and regulatory requirements and maintain appropriate business records.

4. Data Storage and Security

We take the security of your personal data seriously.
We implement strong technical and organisational measures to protect your information from unauthorised access, loss, disclosure, or destruction.
Your data is stored on secure UK-based servers with restricted access to authorised personnel only.

5. Data Sharing

We only share your personal data when necessary to provide our services. This may include:

Accredited Fire Engineers and Surveyors: Relevant property details and contact information are shared with qualified professionals to enable them to carry out the EWS1 survey.
Service Providers: Trusted third-party companies that assist with IT systems, email delivery, or data storage. All providers operate under confidentiality agreements and comply with UK GDPR.

We do not sell or share your data for marketing purposes.

6. User Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Ask us to correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where legally permissible.
Right to Restrict Processing: Ask us to limit how we use your data.
Right to Data Portability: Request that we transfer your data to another organisation.
Right to Withdraw Consent: Withdraw your consent at any time, where consent is the basis for processing.

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage.

Cookies may be used for:

Essential functionality: To ensure the website operates correctly.
Analytics: To understand visitor behaviour and improve performance.

You can manage or disable cookies through your browser settings. By continuing to use our site, you consent to the use of cookies in accordance with this policy.

8. Legal Compliance

This Privacy Policy complies with the UK GDPR and other applicable data protection laws.
We are committed to maintaining the highest standards of privacy, security, and transparency in all data processing activities.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us via the website